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Architecture

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Northwestern's legacy online presentation for new hires was a 50-minute lecture with no apparent organization. It also needed to be available to new hires before their digital identity was provisioned (but it was not).

To solve the problem, I created a multimedia WordPress website (pictured above) with a public URL and with forms adapted for interactive Q&A.

To organize content, I partnered with experts and stakeholders to confirm the Top 3 topics for new hires. Those Top 3 comprised the top level of organization. All other topics were contained within a searchable, sortable, taggable blog.

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FERPA is a high-stakes federal regulation of what universities can and cannot disclose about a student's academic career. Related topics are numerous, so designers took a meta-cognitive approach to organization, which I reproduced in the top level as developer. In this case, the 4 parts of the learning experience are the top level of the content hierarchy.

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PCI DSS is a credit card industry standard, which credit card companies take very seriously. Every card processing institution must educate anyone who takes cards to process payments on their behalf. The learning experience had to be memorable, and the message "How to Comply" had to be in the top level of organization for emphasis.